Privacy Policy

1. Introduction

At TrakApps ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, protect, and share information when you use our services, including MoneyTrak and FreightTrak applications.

Our Privacy Commitment: We believe your financial data belongs to you. We use advanced encryption and privacy-first practices to ensure your information remains secure and under your control.

2. Information We Collect

Personal Information

• Name, email address, and phone number (for account creation)
• Billing information for subscription services
• Profile preferences and settings
• Communication history with our support team

Financial Information

• Bank account information (account numbers, routing numbers, balances)
• Transaction history and descriptions
• Credit card and loan account details
• Investment account information
• Budget categories and financial goals

Usage Information

• Application usage patterns and feature interactions
• Device information (browser type, operating system)
• IP address and location data (for security purposes)
• Log files and analytics data

3. Third-Party Data Collection (Plaid)

What We Receive from Plaid

• Account names, numbers, balances, and types
• Transaction details including dates, amounts, merchants, and categories
• Account holder information necessary for verification
• Routing and account numbers for connected accounts

Important: You can revoke Plaid's access to your accounts at any time through your bank's online portal or by contacting us to disconnect your accounts.

4. How We Use Your Information

Service Provision

• Process and categorize your financial transactions
• Generate budgets, reports, and financial insights
• Provide account balance and transaction updates
• Offer personalized financial recommendations
• Enable data synchronization across your devices

Security and Fraud Prevention

• Monitor for suspicious account activity
• Verify your identity during login and transactions
• Detect and prevent unauthorized access
• Comply with financial regulations and legal requirements

Communication and Support

• Send service updates and security notifications
• Provide customer support and resolve issues
• Share product updates and new features
• Process billing and subscription management

5. Data Security and Encryption

Additional Security Measures

• Bank-Grade Encryption: AES-256 encryption for data at rest
• Secure Transmission: TLS 1.3 for all data in transit
• Access Controls: Multi-factor authentication and role-based access
• Regular Audits: Third-party security assessments and penetration testing
• Data Isolation: Your data is logically separated from other users

6. Information Sharing and Disclosure

We Do NOT Sell Your Data

We do not sell, rent, or trade your personal or financial information to third parties for marketing or commercial purposes.

Limited Sharing Scenarios

• Service Providers: Trusted partners like Plaid who help provide our services
• Legal Compliance: When required by law, court orders, or regulatory requests
• Security Protection: To protect against fraud, security threats, or illegal activity
• Business Transfers: In the event of a merger, acquisition, or asset sale (with user notification)

Anonymized Analytics

We may use aggregated, anonymized data for research, product improvement, and industry insights. This data cannot be linked back to individual users.

7. Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data is retained while your account is active
• Account Closure: Data is securely deleted within 90 days of account closure
• Legal Requirements: Some data may be retained longer for legal compliance
• Backups: Data in backups is automatically purged according to our retention schedule

You can request immediate data deletion by contacting our support team. We will honor deletion requests subject to any legal retention requirements.

8. Your Rights and Choices

Data Access and Control

• Access: View and download all your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request permanent deletion of your account and data
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process certain types of data

Communication Preferences

• Opt out of marketing communications (service notifications will continue)
• Choose frequency and type of account alerts
• Manage notification preferences in your account settings

Account Linking Control

• Connect or disconnect bank accounts at any time
• Revoke Plaid's access through your bank or our application
• Control which accounts and data types are synchronized

9. International Users and Data Transfers

Our services are primarily designed for users in the United States. If you access our services from outside the US:

• Your data may be transferred to and processed in the United States
• We implement appropriate safeguards for international data transfers
• Different privacy laws may apply depending on your location
• EU users have additional rights under GDPR

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes via email or through our application. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: